No Quibbles Guarantee
Our 'no quibbles’ guarantee means that if, for any reason, you are unhappy with
your purchase, i.e. the item you have ordered is defective, the wrong date or you
have simply changed your mind then, provided that it is in its original condition,
and the packaging has not been personalised, you can return it to us for prompt
replacement or refund within 30 days of delivery.
If you want to return an item, simply email us at email@example.com,
indicating which item(s) and the number of items to be returned, your reason for
returning the item, and whether you are seeking a replacement (in which case state
the date of the edition you want) or refund. We also ask you to give us a daytime
contact telephone number. If the item is returnable under our Returns Policy terms
and conditions, we will issue you with a returns address and a Returns Authorisation
Code. You must obtain a Returns Authorisation Code before sending anything back
to us or we will not otherwise be able to process your Return.
If you return an item because of an error on our part, or because it is defective,
we will happily refund your costs in returning it to us. The item(s) must be returned
in the condition in which you received it within 30 days of delivery.
Change of Mind
Products returned to us because you have changed your mind must be in perfect re-saleable
condition, and must be returned within 30 days of delivery. We therefore cannot
accept a return if the packaging has been personalised and the order has been fulfilled
correctly. Please note that item(s) returned to us for reasons not due to our error
or defective Product(s) will not have return postage/shipping costs refunded.
Returned Item(s) Lost in Transit
We cannot be held responsible for packages lost in transit: as you are responsible
for returning the items to us, we recommend sending the packages by Recorded/Special
Refunds and Replacements
For item(s) returned to us within 30 days of delivery with the appropriate Returns
Authorisation Code and in accordance with these terms and conditions, a refund or
replacement will be processed by Signature Gifts Limited within 14 working days
of receipt of the returned items.
A refund will be made in the same form of payment that was used to make the initial
If you would like a Replacement, this will be to your original product specification
(e.g. Gift Box) as detailed on your original order, but please specify the date
of the paper you require in your email to us.